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New fandom activities with
lots of content every day!

From fan letters to daily sharing 🤭
Fandom activities are on Infludeo!

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q  What is a credit?

Credit is a unit of money used in Infludeo. 10 Credit is available for $1

q  Can I get a refund credit I bought?

Yes, it's possible. Please check precautions when using credit below.

A. Credits are valid through 5 years from your purchase

B. Credits are fully refundable when it has not passed 7 days from your purchase

C. Credits are not refundable when you have used any credits or if it passed 7 days from your purchase

q  What kind of service is Weekly Video?

Weekly Video is a service where a fan’s favorite K-star (your bias) shares daily life videos every week.

q  What kind of service is Only U?

Only U is a service where popular K-stars (your bias) write personal “Star’s Special Message” and send to users who have the premium membership. Experience a special relationship where a K-star shares his/her daily life with you. 

q  What is the fan letter service?

Users can send messages to their K-star through a digitalized fan letter. The fan letter that users send via Infludeo is delivered to the K-star, which the K-star then reads and give a thumbs up or leaves a reply. 

(Please be advised that K-stars may not be able to answer all fan letters due to their busy schedules.)

q  What does the Fan Rating program (K-OSMOS) mean?

We portray fans from all over the world and the K-Pop stars as a galaxy called K-OSMOS. 

The brightest star in the solar system, the sun, represents your star. 

Fans are the planets that orbit around the sun (your bias) and as fan rating gets higher, fans become planets that are closer to the sun (your bias). 

Collect stars (☆) to become closer to your star (the sun).

q  What kind of contents are on Weekly Video?

Contents range from exclusive originals only released on Infludeo to contents showing K-star’s activities and day-to-day life.

q  Can I distribute and share messages from Only U?

All content shown through Only U is exclusive content only for users who have premium membership.

Therefore, sharing content from Only U may lead to holding the party legally responsible for his/her actions.

q  What kind of content can I send?

You can send anything from words of support to a heartfelt chat.

Users can use various methods such as text, images or videos to send their love.

If you share your favorite things with your K-star, who knows?! Maybe your bias will recognize you first from your fan letter when you meet!

q  How do I accumulate stars(☆)?

 - Accumulate 5 stars (☆) when signing up for Weekly Video

 - Accumulate 1 star (☆) for every 10 days of Only U membership

 - Accumulate 1 star (☆) for every 1 fan letter sent (maximum of 3 per day)

q  Which service should I pay for and use?

You can use service by paying credits for Only U and Weekly Video.

q  When does Weekly Video update content?

One video is regularly updated every week. There may be videos of day-to-day life uploaded occasionally.

q  When do celebrities use Only U?

Celebrities use Only You when they have pictures or messages that they want to share with fans.

Please be patient with the celebrities, who in their busy schedules, do not forget their fans and remember to come back. 

q  How do I use the service?

Users can send messages through the <Send Fan letter> button on the right column of the K-star’s official page. The message is sent after review within approximately 5 hours. Please understand that the review process is to filter toxic fan letters and therefore takes some time before upload. 

* Messages that contain prohibited activity will be filtered, deleted without notice and not sent to the K-star. The user who sends prohibited content may be reported or sued by the K-star or their representative and also may be sanctioned by the terms of service and punished by relevant laws. 

q  What is the assessment period for fan ratings?

Fan rating is assessed by the number of accumulated stars (☆) and renewed every 1 year.

q  Do I have to pay separately for each star?

A voucher is a product that is subordinate to each star. Therefore, you can use service after paying for the voucher individually.

q  Is Weekly Video free of charge?

Generally, all videos can be viewed and commented on for free for a duration of 1 week after release. After 1 week, videos become paid content (locked) and only users who can unlock, through credits, will be able to view and comment on these videos.

(Please be advised that there may be occasional public videos that are available to all users.) 

q  How do I sign up for Only U?

Users can purchase their membership through the “Join Only U” button on the right side column of the K-star’s official page.

q  How is translation provided?

To match the characteristic of the global fan community, Infludeo provides translation services of each language. If users sedt fan letters in their native language, we translate the content to Korean and send to the K-star. Infludeo also translates the K-star’s reply from Korean to the fan’s native language.

q  What are the benefits of unloccking a Weekly Video?

When you unlock a Weekly Video, you can repeatedly view and comment on videos within the platform, which also accumulates 5 stars (☆). The accumulated stars (☆) decide fan ranking and various rewards are given based on these ratings.

q  What are the different membership periods of Only U?

Users can choose between 1 month, 3 month, 6 month and 1 year memberships.

q  Is there prohibited behavior when writing Only U messages?

Behavior prohibited by law when writing Only U messages are as below:

- Lewd or obscene marks, symbols and/or wording
- Information that defames the character of the K-star or 3rd parties
- Marks, symbols and/or wording that induces panic, terror or anxiety (threats)
- Content related to gambling behavior that is prohibited by law
- Content used for the purpose of crime or that instigates and aids in crime
- Any other content that is prohibited by law

When the user violates the above guidelines, he/she may be sanctioned by the terms of service or punished by relevant laws.

If the K-star, or the K-star’s representative, files a lawsuit, the company may provide the user’s information to the relevant institution according to law.  

q  Can I record and share the content on Weekly Video to other platforms?

All content shared via Weekly Video are digital property, exclusively owned by Infludeo, Inc. Therefore, sharing said content to outside platforms or sources, without consent from Infludeo, Inc., is strictly prohibited and the involved party(ies) will be held legally responsible. (Please be advised that sharing via link is possible and not restricted to the above.

q  How do I change my nickname for Only U?

You can change your nickname in the “Join Only U” button on the right column of the K-star’s official page.

q  Can I see messages posted previous to signing up (grey messages)?

You can only see messages that are uploaded on and after the day you sign up for the service.

You can see individual grey messages, the messages posted before you sign up, by using credits to open them.

q  What kind of benefits do I get from using the Only U service?

 - Receive customized “K-star’s Special Message” just for Only U members

 - Accumulate 1 star(☆) for every 10 days of using the Only U service

 - K-stars send birthday wishes (videos) in time for Only U members’ birthdays

q  Is there prohibited behavior when writing Only U messages?

Behavior prohibited by law when writing Only U messages are as below:

- Lewd or obscene marks, symbols and/or wording
- Information that defames the character of the K-star or 3rd parties
- Marks, symbols and/or wording that induces panic, terror or anxiety (threats)
- Content related to gambling behavior that is prohibited by law
- Content used for the purpose of crime or that instigates and aids in crime
- Any other content that is prohibited by law

When the user violates the above guidelines, he/she may be sanctioned by the terms of service or punished by relevant laws.

If the K-star, or the K-star’s representative, files a lawsuit, the company may provide the user’s information to the relevant institution according to law.